Dear Hotel Manager,

My husband and I booked a room at your hotel from April 14 to 22 (reservation №112238259357).
We would be very grateful if you can check in us at 11-30 - 12.30 am, and a room will not be on the ground floor.

This is our first trip to Thailand. Last year our friends were resting in your wonderful and hospitable country, in your wonderful hotel and they really liked it, so we decided on their advice to choose your hotel.
We really hope that we will like it and we will recommend it to followers.