Dear colleagues, good evening!

Our constant tourists go every year to your hotel.

This year they planned to visit your hotel again, very much it is pleasant to them.

Yesterday we have reserved accommodation at your hotel at tour operator the Russian Express, number the standard from June 10 to June 24, but the tour operator doesn't confirm to us, says that there are no numbers.
Offer only number overlooking the pool.
Whether this is true? Our tourists want only usual the standard without look. (only standart).
Please help me.