Good time of the day, dear hotel manager

Our family is arriving on August 29, voucher 7758157, Standard Room.

Is it possible to have a room with balcony? We have a 7-year old daughter who goes to bed early. My husband and I would love to have a rest on the balcony in the evening and enjoy sunset while our daughter is in bed. Thank you in advance.

Another question. In the hotel rent-a-car office, do they accept credit cards?