Дорого времени суток! Создалось впечатление о том, что отзыв не об Iberotel palace. Я понимаю, что сколько людей, столько и мнений, но от этого отеля не возможно получить такого негативного ощущения. Возможно на самый взыскательеый вкус и можно найти недостатки, но это перебор !!!

А старый город чем не угодил?) Красивейшия мечеть, калоритный восточный базар, хорошие рыбные рестораны, прогулочная зона.

Dear Valued Guest,

Thank you for taking the time to share such comprehensive feedback regarding your recent stay with us. We sincerely regret to learn that your experience did not meet your expectations and that your vacation proved disappointing, particularly during such an important time for you as a married couple.

Please accept our sincere apologies for the concerns you raised in relation to room condition, housekeeping consistency, food quality, beach cleanliness, service efficiency, and overall guest experience. This is certainly not the level of comfort, hygiene, or service excellence that we aim to provide, and we fully understand how such issues may negatively affect a guest’s stay.

We would like to reassure you that the hotel operates under strict hygiene, safety, and quality control procedures. We are subject to regular inspections conducted by both governmental authorities and independent third-party auditors, all of which have consistently confirmed our compliance with established standards. While we have not previously received complaints of a similar nature, your feedback has been treated with the utmost seriousness and has been thoroughly reviewed with the relevant department heads to reinforce monitoring, cleaning routines, and service consistency While we adhere to internationally recognized sanitation and food safety protocols, we regret any distress this may have caused and sincerely hope that you have since fully recovered.

Your comments regarding food variety, preparation, and presentation have been shared with our Executive Chef to review, particularly with regard to freshness, preparation methods, and guest dietary expectations. In addition, enhanced spot checks have been implemented across our dining venues.

With regard to the beach and public areas, your remarks have been communicated to our Housekeeping and Beach Operations teams to ensure more frequent cleaning, stricter supervision, and improved maintenance throughout the day,

It is disappointing to know that we were unable to address your concerns to your satisfaction during your visit. Had we been made aware of certain issues in real time, we would have made every effort to intervene promptly and offer suitable alternatives where possible.

We truly value feedback such as yours, as it allows us to identify areas for improvement and ensure that our standards are consistently upheld. Should you consider giving us another opportunity in the future, we would welcome the chance to restore your confidence and provide you with the level of service and care that reflects our commitment to our guests.

Thank You
Hossam Mohamed
Hotel Manager

Здравствуйте! Александр, подскажите пожалуйста, что значит -нельзя прогуляться вдоль пляжа, не пропускает охрана? Отдыхали в этом и в соседних отелях и проблем с прогулками не возникало. В этом году планируем отдых в Иберотеле и очень бы не хотелось ограничиваться пределами отеля.