Dear Guest,
Thank you for taking the time to share your detailed feedback.
We are truly sorry to learn that your stay did not meet your expectations. Please accept our sincere apologies for the inconvenience you experienced with the delayed check-in. While our official check-in time is in the afternoon, we fully understand how difficult it is after an overnight arrival, and we will review how we can better assist guests in such situations.
We are especially concerned about your comments regarding the cleanliness of the room and amenities. This is certainly not the standard we strive to maintain, and your feedback has been shared with our housekeeping team for immediate investigation and corrective action.
At the same time, we are pleased to know that you enjoyed the food and our themed dinners. Your kind words about this aspect of your stay are truly appreciated.
Regarding the areas outside the hotel and airport procedures, unfortunately these are beyond our control, but we understand how they may impact the overall impression of your trip.
We regret that your experience did not reflect the level of service we aim to provide. We hope you might consider giving us another opportunity in the future to offer you a much more positive stay.

Kind regards,
Guest experience & Quality Department