I rarely leave negative reviews, but I feel obligated to share this experience so that future guests can make an informed decision.

On the morning of our last day, cash was inside my wallet, which was kept in my bag in our room. When we returned later that day, the money was gone.

We immediately reported the situation to hotel management. What was most disappointing was not only the disappearance of the money itself, but the way the situation was handled. The first response we received was essentially that because the money had not been stored in the safe, it was not really the hotel's responsibility. We were later told that security cameras would be reviewed, but no answers, updates, or resolution were provided before our departure.

I am not accusing any specific person because I do not know exactly what happened. However, as a guest, it is deeply concerning to discover that money has disappeared from your room and then feel that there is little urgency or genuine interest in resolving the issue.

What made this experience particularly upsetting was not only the financial loss. It felt like a betrayal of trust. When you stay at a hotel, you expect your room to be a place where you can relax, leave your belongings, and feel safe. After this incident, that feeling disappeared completely.

The money that went missing was not just spare cash. It was the remaining money we had available before our flight home, including funds intended for travel expenses and baggage fees. Finding ourselves in that situation while preparing to leave the country was incredibly stressful.

What made the situation even more frustrating was the feeling of complete helplessness. Because we were due to fly home that same night, it often felt as though the urgency of the situation was understood only by us. Rather than seeing a determined effort to investigate or support us, we were left with the impression that once it became clear we would soon be leaving the country, resolving the issue was no longer a priority.

Throughout our conversations with management, I never felt that the seriousness of the situation was fully acknowledged. At a moment when I expected empathy, reassurance, and a visible commitment to finding answers, I was left with the opposite impression. Whether intentional or not, the overall attitude made an already distressing situation feel even more discouraging.

Another issue worth mentioning is the paid Wi-Fi service. Despite costing extra, the connection was unreliable, frequently disconnected, and often failed to work when needed.

For me, the biggest issue is not even the money itself. It is the fact that I left this hotel without answers, without a resolution, and without the feeling that my concerns were taken seriously. Regardless of what ultimately happened, I left questioning how secure personal belongings really are and whether guest welfare is genuinely a priority when serious problems arise.

A hotel should provide more than a room and a view. It should provide peace of mind. Unfortunately, that was the one thing I did not leave with.