Our flight was delayed by 12 hours, so instead of arriving in the afternoon, we reached the hotel around 10:00 PM. However, when we arrived, we were told that our room had been given to someone else because the hotel had overbooked.

This is completely unacceptable. We had already paid for our vacation, and the room was booked and confirmed. A flight delay is not the guest’s fault, and the hotel should have kept our reserved room instead of giving it away.

We were traveling with two children, exhausted after a long journey, and instead of checking us in, we were told to wait until 2:00 AM. The staff showed no empathy and simply said that it was “not their problem” and that we had to deal with it ourselves.

This is one of the worst hotel experiences we have ever had. If you value your reservation and expect the hotel to honor a confirmed booking, think twice before staying here.