⭐ 1/5 – Extremely Disappointing & Unacceptable Experience

I strongly regret choosing Rixos Radamis Sharm El Sheikh for what was supposed to be a special family holiday and our wedding anniversary celebration.

This was not simply a bad hotel experience.

It was a deeply distressing experience involving two young children, one of whom was seriously unwell.

We had a confirmed and paid reservation for a suite, yet the hotel refused to provide the accommodation we had booked and paid for.

Even more shocking, hotel management required my husband to leave the hotel, leaving me alone with our two young children while our son was sick.

We were told that approximately USD 4,000 would be required for my husband to remain.

As a mother, being placed in this situation was extremely frightening, humiliating and emotionally distressing.

What makes the situation even more disappointing is that we are regular guests. Since June, we have stayed at Rixos Radamis approximately 4 times, booking on a regular monthly basis.

We chose this hotel repeatedly because we trusted the brand and expected a certain standard of hospitality.

Unfortunately, this experience showed us the opposite.

A luxury hotel should not make a family with two small children feel abandoned and humiliated, particularly when the family has a confirmed and paid reservation.

The key questions that management should answer publicly are:

• Why was our confirmed and paid suite not honored?

• Why was my husband required to leave the hotel?

• On what contractual basis was approximately USD 4,000 demanded?

• Why was this decision made while our child was seriously unwell?

• Why was no reasonable family oriented solution offered?

We have formally requested an investigation and preservation/review of the relevant booking records, payment records, CCTV footage, front-desk records and management communications.

I am sharing this review because future guests deserve to know what happened to our family and because I sincerely hope senior management will take this matter seriously.

For us, this was not luxury hospitality. It was a deeply disappointing and humiliating experience that we will not forget.

I strongly recommend that families carefully consider their options and ensure that every accommodation detail is confirmed in writing before staying at this property.

Rixos Radamis : you have seriously damaged the trust and loyalty we had built through our repeated stays.