Dear Guest,

Thank you for returning to stay with us and for sharing such a detailed review of your experience. We are delighted to know that our staff recognized you and that their friendliness and willingness to assist contributed to making your stay enjoyable. It is wonderful to hear that you appreciate the balance our hotel offers between work and relaxation, from reliable internet and quiet spaces to our beach, entertainment, and dining options.

We are grateful for your constructive feedback as well. We are pleased that our team was able to quickly resolve the minor issues you encountered in your room, and we will continue working on refreshing and maintaining our facilities to ensure maximum comfort. Your comments regarding the evening shows, restaurant service during peak times, and clarity of animation schedules are very valuable, and we will use them to improve our guest experience.

We also acknowledge your note about the smell of paint during ongoing maintenance. While we strive to keep our property in excellent condition, we understand that this can be inconvenient, and we will take steps to minimize any disturbance. Regarding room pricing, we appreciate your observation and will review how best to provide transparent and competitive options for our guests.

It is a pleasure to know that despite these small inconveniences, you continue to find our hotel beautiful and worth returning to. We look forward to welcoming you again and making your next stay even more comfortable and memorable.
Warmest regards,
Hossam Mohamed
Hotel Manager
Iberotel Palace