Dear Valued Guest,

Thank you for choosing to spend your July holiday with us and for sharing your impressions. We are delighted to know that you and your daughter enjoyed the wonderful sea, the quality of our food and beverages, and the balanced entertainment programs that provided relaxation without intrusion.

We are pleased that our team’s efforts to communicate in Russian made your stay more comfortable, and we greatly appreciate your kind words about their politeness and hospitality. At the same time, we regret the experience you described at the Ali Baba restaurant. Please accept our sincere apologies. We will address this matter with the team to ensure that every guest feels equally welcomed and respected.

It is wonderful to hear that the nearby Old Town added to your holiday, offering the chance to stroll and shop for souvenirs. Your feedback is invaluable, and we are grateful for your recommendation.

We look forward to welcoming you and your daughter again for another memorable and relaxing stay.

Warmest regards,
Hossam Mohamed
Hotel Manager
JAZ Elite Palace