Dear Mr. Mikhail,

Warm greetings from Rixos Radamis Sharm El Sheikh.

Thank you for returning to Rixos Radamis and for taking the time to share such detailed feedback comparing your recent experience with your previous stay. We are pleased to know that you appreciated the expanded resort area, the new and renovated rooms at Radamis Beach, housekeeping standards, and the significant improvement you experienced in the food quality and variety.

At the same time, we are sincerely sorry that several details during your stay affected your overall impression. We have noted your comments regarding restaurant service, table amenities, the condition around the Sapphire restaurant, pool and water park arrangements, guest communication, and the availability of certain facilities. Your observations have been shared with the respective departments for review and necessary follow-up.

Regarding your experience while unwell, we particularly regret that the handling of your a la carte reservation did not provide the flexibility and support you expected at that moment. We understand that being asked to choose between attending a reservation while unwell or losing the booking was frustrating, and your feedback has been noted for further review of the process.

We are also sorry for the inconvenience caused by the inconsistent information you received regarding the swimming pool, as well as the communication difficulties you experienced. Clear and consistent communication is an important part of the guest experience, and we will share your comments with the relevant teams.

Concerning your comments about beverages, we would like to assure you that our Food & Beverage operation follows established standards regarding the products served within our all-inclusive concept. Nevertheless, we regret that the service and beverage experience did not meet your expectations and have noted your specific observations for management review.

We also acknowledge your comments regarding the availability of amenities and small details that you felt had changed since your previous visit. We understand that these details can have a significant impact on the overall perception of service, particularly for returning guests who have experienced the resort before.

Your feedback is valuable, especially as a returning guest, and we regret that your recent stay did not reflect the level of experience you remembered from your previous visit. We hope that the positive aspects you highlighted will remain part of your memories of Rixos Radamis, and we appreciate your comments as an opportunity for us to further improve.

Best regards,
Rixos Radamis Sharm El Sheikh Team