How to book a specific room

We will do our best to provide you a room upon your needs and requirements, however it is possible only if a certain room is available on the day of your arrival.

Changing your reservation

Reservations department or official website: please contact our reservations department if you have booked via our official website or reservations department. Agency or 3rd party website: if you have booked your stay via a 3rd party website or agency please contact them directly for any changes in your reservation.

Transfer

Hotel provides twenty-four-hour service for taxi and transfer reservations.

Ground and underground parking

Free ground parking is located in front of the hotel, parking lots are not guaranteed. Paid public ground parking: at the back of the building and at the riverbank, city rates may apply. Paid underground parking; no reservation needed.

Smoking

Smoking is strictly forbidden in all rooms and public areas. In case of breaking these rules a fine will be issued for cleaning the room from tobacco smoke and smell. A separate smoking zone is organized outside the building of the hotel.

Staying with Pets

Unfortunately, staying with pets is not allowed.

Refrigerator

The minibar located at the room can not be used as a refrigerator: if you relocate items from it they will be charged on your room bill within 8 seconds.

Coffee maker, water, snacks, mini-bar etc.

Nespresso coffee maker with a set of 6 capsules, tea station (tea, cocoa, cream and sugar), as well as six bottles of water are refilled daily and provided free of charge. Water from the tap is filtered and can be used to make tea/coffee All items from the automatic mini-bar, as well as nuts, snack and sugar delights (located at the separate shelf) are provided at additional cost.

Royal Wellness Club: included services, children access.

The cost of accommodation includes access to the swimming pool, hammam, sauna and gym. These services are available only for hotel registered guests over 14 years. Kids under 14 can get access to the wellness club facilities only in case parents purchase personal training.

Complimentary access to internet (Wi-Fi)

For hotel guests: to connect please enter your surname and your room number. For event guests: please ask your event coordinator for a Wi-Fi password. For visitors: please choose option Limited access to internet.