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Комментарии пользователя к отзывам
21.07.25
10:27
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Egypt
Iberotel Palace - Adults Friendly 16 Years Plus
5*
Sharm El Maya
Отель, который останется в моём сердце!
Dear Guest, Good day from Iberotel Palace. Thank you for taking the time to leave us a your review ! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future! Warmest regards, Tarek Sanad General Manager Iberotel Palace |
10.07.25
16:24
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Egypt
Iberotel Palace - Adults Friendly 16 Years Plus
5*
Sharm El Maya
Хороший отель
The boat is extra charges 10.00USD per person |
10.07.25
16:23
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Egypt
Iberotel Palace - Adults Friendly 16 Years Plus
5*
Sharm El Maya
Хороший отель
Dear Guest, Thank you for taking the time to share your experience with us. I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity, and passion to deliver consistent guest’s satisfaction. Thank you once again for your feedback and we look forward to welcoming you in a not-too-distant future. Best regards, Tarek Sanad General Manager |
09.07.25
18:28
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Egypt
Iberotel Palace - Adults Friendly 16 Years Plus
5*
Sharm El Maya
Отличный отдых.
Dear Guest, Good day from Iberotel Palace. Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon! Warmest regards, Tarek Sanad General Manager Iberotel Palace |
04.07.25
13:52
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Egypt
Iberotel Palace - Adults Friendly 16 Years Plus
5*
Sharm El Maya
Чудесный отель!
Dear Guest, Good day from Iberotel Palace. Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job. Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future. Warmest regards, Tarek Sanad General Manager Iberotel Palace |
04.07.25
13:52
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Egypt
Iberotel Palace - Adults Friendly 16 Years Plus
5*
Sharm El Maya
хороший отдых с друзьями
Dear Guest, Good day from Iberotel Palace. Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job. Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future. Warmest regards, Tarek Sanad General Manager Iberotel Palace |
04.07.25
13:51
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Egypt
Iberotel Palace - Adults Friendly 16 Years Plus
5*
Sharm El Maya
Лучший отель для спокойного отдыха
Dear Guest, Good day from Iberotel Palace. Thank you for taking the time to share your feedback with us. We’re delighted to see that you had a positive experience overall. Your input is important to us, and we’re committed to making any necessary improvements. Your input helps us improve, and we’ll work on ensuring faster service in the future. We hope to have the chance to serve you even better next time. The service provided to our guests is the primary concern, and feed-back such as yours is always highly appreciated in order for us to continuously strive for excellence and provide the best service at the Iberotel Palace, We really appreciate you taking the time to share your rating and comments with us and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future! Warmest regards, Tarek Sanad General Manager Iberotel Palace |
02.07.25
10:12
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Egypt
Iberotel Palace - Adults Friendly 16 Years Plus
5*
Sharm El Maya
Супер-отель!
Dear Guest, Good day from Iberotel Palace. Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job. Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future. Warmest regards, Tarek Sanad General Manager Iberotel Palace |
01.07.25
10:37
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Egypt
Iberotel Palace - Adults Friendly 16 Years Plus
5*
Sharm El Maya
хороший отдых
Dear Guest, Good day from Iberotel Palace. Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job. Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future. Warmest regards, Tarek Sanad General Manager Iberotel Palace |
30.06.25
11:05
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Egypt
Iberotel Palace - Adults Friendly 16 Years Plus
5*
Sharm El Maya
Супер
We are writing to address recent comments you have made regarding Iberotel Palace Hotel. After a thorough review of our guest records, we would like to clarify that there is no record of a past stay under your name at our property. We kindly urge you to refrain from sharing or publishing any statements or reviews about the hotel that may be inaccurate or misleading, as they do not reflect a personal experience. Such information may unfairly impact our reputation and potentially mislead future guests. We value and welcome constructive feedback from all guests who have genuinely stayed with us, as it helps us continue to enhance our services. However, we take the accuracy and integrity of all published content very seriously and trust you appreciate the importance of sharing only truthful, experience-based information. Additionally, we would like to clarify that our second beach is fully equipped with sunbeds, umbrellas, and a small bar offering soft drinks for the comfort and convenience of our guests. to provide clarity, second Coral Beach is not part of our hotel’s property but is owned and managed by the local government. Due to recent regulatory changes, we were faced with the choice of discontinuing access to the beach or entering into a formal lease agreement to continue offering this amenity to our guests. Committed to ensuring an exceptional experience, we opted to lease the beach, thereby preserving access for our Guests enjoyment. The fee associated with the shuttle boat and Coral Beach access is necessary to cover the costs of the lease agreement, as well as the ongoing maintenance, fuel, and safety compliance of the boat service. This ensures that the shuttle operates reliably and meets the highest standards for Guests comfort and security. Please note that this service is entirely optional and is not included in the hotel’s all-inclusive package, allowing guests the flexibility to choose based on their preferences. It is available at an additional charge of 10.00 USD per person per 2 ways including one soft drink and one small bottle of water |
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10 comments |
Ответы пользователя на вопросы к отелям
13.03.24
09:43
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Egypt
Iberotel Palace - Adults Friendly 16 Years Plus
5*
Sharm El Maya
Wi-fi бесплатный или есть все же ограничения???
Dear Guest, WIFI Free of charge Thank You |
11.07.24
13:21
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Egypt
Iberotel Palace - Adults Friendly 16 Years Plus
5*
Sharm El Maya
Здравствуйте, подскажите пожалуйста, какая стоимость трансфера из аэропорта в отель ?
Dear Guest, Good day from Iberotel Palace. We do arrange for pickup service from the airport after receiving the details of your flight. This service is against charge with the cost of USD 23.00 per private car (one way). The hotel shuttle bus against 05.00 USD per person for one way and minimum two persons paying in order to proceed this service subject to the available from 09:00 AM till 09:00 PM please advise which service needed and waiting your confirmation |
07.06.24
10:30
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Egypt
Iberotel Palace - Adults Friendly 16 Years Plus
5*
Sharm El Maya
Добрый день. Хотелось бы уточнить несколько моментов по отелю и концепции все включено, т.к. информация на разных сайтах разная. 1. Условия предоставления wi fi, бесплатно ли и сколько трафика? 2. Стоимость минибара и состав( где-то указано 2 бутылки воды бесплатно, где-то полностью платный минибар).Наличие точек выдачи бутилированной воды на территории отеля и ее стоимость? 3. Сейф бесплатный? 4. Смена пляжных полотенец в номере? 5. Момент с реставрацией в отзывах, есть ли стройка и ремонтные работы на территории в данный момент? 6. Хотелось бы тихий номер на 2 этаже с видом не на стройку и не на шумную улицу, лучше на сад внутри. Какую категорию номеров смотреть?7. Снимают ли браслеты в случае позднего выезда, т.е. в 12 часов дня?
Заранее благодарю Вас за ответ.
Dear Guest, Good day from Iberotel Palace. Further to your request, please let me seize this opportunity to thank you for your interest in JAZ HOTEL GROUP, especially for choosing Iberotel Palace Sharm El-Sheikh. - WIFI is free of charge - The Mini bar and snacks in the hotel are extra charge and you have 2 bottles of water free of charge in the room daily refiling and all hotel area covering - Safe Box is free of charge - the change towel beach daily if you need through HK - the are no construction in the hotel - the room on 2nd floor request we will do our very best availability will be subject to hotel availability with our confirmation to spare no effort to fulfill this request - Iberotel Palace offering to all guest in house to keep the All inclusive bracelets till the end of stay Thank You |
22.07.24
10:25
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Egypt
Iberotel Palace - Adults Friendly 16 Years Plus
5*
Sharm El Maya
Добрый день! Мы будем у Вас в отеле с 04.08.24 по 11.08.24, большая просьба разместить нас в корпусе Шарм или Расмохамед если можно на 2 этаже подальше от дороги. Заранее благодарны. Номер брони 8291397.
Dear our valuable guests , Greetings from Iberotel Palace ... Let me seize this opportunity to thank you for your interest in Iberotel Palace, we look forward to welcoming you back soon at our pleasant hotel. As It is indeed a pleasure to have you staying with us, regarding your request please be informed that we took a note and will do our best to fulfill your request according to the hotel availability and booked room type. Once again thank you so much for your interest in Iberotel Palace and looking forward to welcoming you back soon. |
09.07.24
20:54
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Egypt
Iberotel Palace - Adults Friendly 16 Years Plus
5*
Sharm El Maya
Благодарю за ответ! Еще вопрос о курении. Можно ли курить на пляже ? Можно ли курить на балконе или террасе номера?
Guest Guest, the smoking allowed on the open air areas excluding the dining open air Thank You |
09.07.24
20:55
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Egypt
Iberotel Palace - Adults Friendly 16 Years Plus
5*
Sharm El Maya
Всем доброго дня! Скажите пожалуйста, кто то делал массаж в отеле? Может посоветуете массажиста хорошего?
Dear Guest, Good day from Iberotel Palace. we have SPA center Thank You |
02.05.24
19:02
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Egypt
Iberotel Palace - Adults Friendly 16 Years Plus
5*
Sharm El Maya
Добрый день! Прилетаю к Вам в IBEROTEL PALACE 04 мая TOUR OPERATOR:ООО "Библио-Глобус ТК" № 116374304526. Буду очень признательна. если бы вы могли предоставить мне номер в корпусе Nuweiba или в Sharm El-Shekh на 2-м этаже. Заранее благодарю за ваше внимание и надеюсь на приятное проживание в вашей гостинице.
Dear Guest, appreciate receiving more details about your booking due to the above reference not at our system till now send me voucher No. Family name and First name arrival and departure Thank You |
28.02.24
13:04
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Egypt
Iberotel Palace - Adults Friendly 16 Years Plus
5*
Sharm El Maya
Здравствуйте! Рассматриваем Ваш отель, как вариант отдыха в апреле. Подскажите, в каких корпусах и на каких этажах располагаются номера superior side sea view? Какой номер при бронировании нужно выбрать, чтобы он был на верхнем этаже, тихим (чтобы не было рядом вытяжек, моторов и т.п.) и с красивым видом? Заранее благодарна за ответ.
Dear Value Guests , Warm Greetings From Iberotel Palace . please be informed that superior side sea view rooms located in all hotel buildings and they are located on 2nd and 3rd floors and they are good choice for good view rooms |
22.11.24
11:52
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Egypt
Iberotel Palace - Adults Friendly 16 Years Plus
5*
Sharm El Maya
Здравствуйте! В скором времени планируем отдых в Вашем отеле. Скажите плжалуйста, лодка, которая курсирует от отеля на коралловый риф беслптаная?* Если да, необходимо каждый день записываться ?
Dear Ms. Anastasia, Greetings from Iberotel Palace ... the hotel provides shuttle boat to second coral beach daily with extra charges 10.00USD per person per visit , including one bottle of water and one soft drink and any extra beverages with extra charges . looking forward to welcoming you soon |
30.06.25
11:19
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Egypt
Iberotel Palace - Adults Friendly 16 Years Plus
5*
Sharm El Maya
добрый день Уважаемый ИБЕРОТЕЛЬ
Планируем к Вам в августе
Вопрос по категориям номеров
Почему не доступны просто номера Супериор Гарден А только Супериор Си Сайд
Dear Guest, Good day from Iberotel Palace. Thank you for your interest in staying with us for coming visit We would like to kindly inform you that our hotel offers three distinct categories of rooms: Superior Room Superior Room with Partial Sea View .Superior Room with Sea View Please note that we operate on a dynamic availability system. This means that once a specific room category is fully booked, it will automatically be closed for further reservations. If you have a particular room preference, we recommend booking as early as possible to ensure availability. Should you require any further assistance or clarification, please do not hesitate to contact us. We look forward to welcoming you soon |
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