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Dear Alexey, Thank you for your feedback. At Sani Resort, our core mission is to offer all our guests a relaxing and enjoyable holiday experience, free from tension or discomfort. We would like to clarify the following points for accuracy: • Your voucher is valid for stays between 10 April – 15 June 2025 and 12 September – 1 November 2025, not exclusively for April as mentioned in your review. During the conversation with your car brand manager, our representative even offered, as an exception, the option to redeem the voucher at the beginning of September. • The voucher was issued 3.5 months ago, not six, as the event took place on 22 March 2025 as part of a partnership with your preferred car brand. • You requested to use the voucher for a 3-night stay in August, which is outside the voucher's valid period, and also inquired about purchasing an additional 3 nights for your nanny. However, no mention was made of a request to book 10 rooms during your conversation. • Our representative ended the call when inappropriate language and offensive remarks were used towards my colleague and Sani Resort following her clarification of the voucher’s stay period. Should you wish to proceed with a booking of 10 rooms at Sani Resort in August, we invite you to send your full request to infosani@saniresort.gr or contact your preferred travel agent. Our Central Reservations team will be happy to assist you and do their best to offer suitable accommodation to meet your needs. Kind regards, Sani Resort