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Dear Zharov, Thank you for taking the time to share such detailed feedback. We are truly sorry to read about your experience and sincerely regret that your stay fell so far short of your expectations and of Radisson standards. Please accept our apologies for the inconsistencies you encountered with our bars, reception availability, and beverage offerings. This is understandably frustrating, especially when you had booked an all-inclusive package. The lack of clarity regarding à la carte limits, payment expectations, and inclusions is not acceptable, and we acknowledge that this information should have been communicated clearly and transparently from the beginning. We are also very concerned by your comments regarding service delays, missed orders, language barriers, and the overall feeling of not being taken seriously. Waiting extended periods for meals, orders not being passed to the kitchen, or receiving vague responses such as “it’s all gone” is not the experience we want any guest to have. Your feedback highlights serious gaps in communication, training, and service coordination, which we are addressing internally with urgency. We regret that the condition of certain facilities and amenities, including umbrellas, slippers, and villa terrace cleanliness, did not meet expectations. This has been shared with our housekeeping and maintenance teams for immediate review and corrective action. Likewise, your comments regarding additional charges (such as kitchen usage in villas and restrictions on bringing outside items) are noted, as these policies clearly need better explanation and reconsideration in terms of guest experience. It is disappointing to hear that you felt the value of your stay did not match the price paid. While we understand you have decided to move to another hotel, we truly regret losing the opportunity to regain your confidence during your stay. Thank you again for your constructive feedback. it is invaluable in helping us identify where we must improve. We sincerely apologize for the frustration and disappointment you experienced and hope that your future travels bring you far better experiences. Yours sincerely, Miriam Wolber General Manager