I bought a tour to your hotel in September, before you became involved in charity, to settle travelers who purchased a tour in a 4 * hotel. Should we refuse to rest in your hotel, and move in another place? or you will keep taking the 4 * and 3 * tourists. I'm waiting for clarification, you know by yourself, that you undermine the image of the hotel.

Hello, please, specify, it has written in many reviews that you did not removed the algae from the beach. What is the reason? Your profits are so low that you can not afford to rent equipment or you just do not care where your guests will swim? We were at the hotel on mainland Tunisia, it was in famous hotel network too, but in some reason that hotel cleaned the algae 3 times a day.

We bought a tour to your hotel and going to give it up and book another hotel, due to the fact that you settle people who have purchased tours to the Hotel 4 * Palm Azur. It reduces the quality of the offered services of the hotel, I don't want to pay that kind of money and live at the hotel with 4* level. The hotel is full Russian people, who paid 60,000 rubles for a vacation, but we paid 140 000 rubles and want to understand whether you continue the кelocation of people from hotel Palm Azur? Answer, otherwise we will have to rebook our tour at another hotel, the operator said that it is possible, due to such circumstances, and I think to do so. All the tourists have paid for a holiday in a 5 * hotel, but others did not have time to buy a tour, just once would choose the other hotel. Please, please answer why there is a migration of tourists from Palm Azur in the Royal garden palace and when it will stop ???? !!!!!!

Why the hotel has a policy - populate tourists from Palm Azur 4 * in the 5* hotel? If it will be during the summer holidays, we will have to rebook the tour to Sensimar hotel! Or buy a tour to Palm Azur 4 * with a cheaper price, and rest in five-star hotel?! Respond, please, while we have time to rebook !!! Thanks for the answer!

Good evening ! We were going to your hotel on 12.06 2016, but now very much doubt the choice. We intend to change the hotel because read in a review that your hotel began to settle tourists from the hotel with a lower category. As a result, the level of your hotel is very reduced and a contingent of tourists has changed a lot. Prompt please, will these resettlement continue? We look forward to a response.

Is there an iron and ironing board in the room?

Dernière me répondre au sujet de votre hôtel est pas très agréable, pourquoi dans votre hôtel envoyé nos compatriotes de la Russie qui ont dû vivre dans un hôtel de qualité inférieure - 4 *. Acheté un tour du prix élevé car elle reposait sur la révocation que l'hôtel est vraiment haut de gamme avec une excellente cuisine et un excellent service, pourquoi maintenant commencé ces problèmes et s'ils finissent dans un avenir proche? Je lis les commentaires des Allemands et les Français, tous les malheureux avec l'arrivée des touristes d'autres hôtels ..

Last reviews about your hotel are not very pleasant, why send tourists from 4 stars in your hotel 5 stars? We bought a tour with the high price, because relied on the reviews that the hotel is really high class with excellent food and excellent service, why now these problems have begun and will it ends in the near future?

Good afternoon!! Last reviews about your hotel are not very good, this is due to the fact that in your hotel began to direct tourists from Palm Azur. And your hotel did not cope with the influx of tourists, it is immediately reflected on the service and food !! Respond, please, why it began? It's not fair to us, we are paying much money, and as a result ...... So be it, we can buy tickets directly in the Palm Azur, it will be cheaper, but still get into the five star hotel !!!

Good afternoon! Where can I find a description of the family room. Do you have a Web site? and why you subscribe Riu Palace Royal Garden, the hotel went out of network RIU

Добрый день, уважаемый представитель отеля. Скоро планируем к Вам в гости. Будьте любезны - несколько вопросов по выбору номера. 1. Какая разница между номерами стандарт и супериор (ремонт, вид из окна, платность услуг сейфа и мини-бара, наличие халатов). 2. Самые дорогие номера супериор вид на море на каком этаже? их привелегии? Заранее благодарен. До связи и скорой встречи. Андрей.

Добрый день, прилетаем в ваш отель 5 июня- трое взрослых,можно ли расчитывать на большой номер из 2х комнат?

Здравствуйте! Скажите пожалуйста нужна ли резервация столиков в ресторане на обед и ужин?

Добрый день подскажите а есть в отеле детский мини клуб?

Хочу заказать тур в ваш отель на 22 июня у пегастуристик, прилет очень ранний в 4:00 возможно ли раннее заселение и каковы его условия?

смотрю отзывы об отеле, гости пишут. что сейф в номере без платы, а по переписки с отелем Ваш работник пишет 8 евро в день. Так все таки платно или без оплаты

Здравствуйте!
Подскажите, пожалуйста, как обстоят дела с Wifi в отеле? Есть ли бесплатный wifi в номере?

Здравствуйте,на сайте туроператора указано,что дополнительное спальное место для ребенка 7 лет оплачивается отдельно. Если это верная информация,то какова стоимость? Спасибо.

Добрый день. Собираюсь в Ваш отель 1 июля, номер "superior", питание "Ультра все включено". Скажите сейф в номере предоставляется платно или бесплатно? Какими напитками заполняется мини-бар и сколько это стоит?

добрый день. Скажите, пожалуйста, у вас собственный пляж или общественный пляж? Есть ли охрана на пляже? Очень ждем ответа!