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Dear Guest, Good day from JAZ Elite Palace. Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job. Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future. Warmest regards, Hossam Mohamed Hotel Manager JAZ Elite Palace

Dear Guest, Good day from Iberotel Palace. Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job. Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future. Warmest regards, Hossam Mohamed Hotel Manager Iberotel Palace

Dear Guest, Good day from Iberotel Palace. Thank you for taking the time to share your feedback with us. We’re delighted to see that you had a positive experience overall. Your input is important to us, and we’re committed to making any necessary improvements. Your input helps us improve, and we’ll work on ensuring faster service in the future. We hope to have the chance to serve you even better next time. Regarding our entertainment offerings. We understand that guest preferences can vary significantly, and while many of our visitor’s express satisfaction with these experiences, we also value differing opinions as an important source of insight. At our property, we are committed to delivering a well-rounded and high-quality entertainment experience. We carefully select and contract with some of the most talented and professional performers available in Sharm El Sheikh, including singers and show teams who are experienced in entertaining diverse audiences. Our goal is to provide engaging, culturally relevant, and enjoyable programs that complement the resort atmosphere and meet the expectations of our international guests. Despite this, we consistently strive to bring the best of what the region offers to our guests. Regarding the our housekeeping service and the cleanliness of your room during your stay. Please know that this is not the standard we strive to uphold. We take cleanliness and guest satisfaction very seriously, and I regret that we fell short in your experience. The service provided to our guests is the primary concern, and feed-back such as yours is always highly appreciated in order for us to continuously strive for excellence and provide the best service at the Iberotel Palace, We really appreciate you taking the time to share your rating and comments with us and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future! Warmest regards, Hossam Mohamed Hotel Manager Iberotel Palace

Dear Guest, Good day from Iberotel Palace. Thank you for taking the time to share your feedback with us. We’re delighted to see that you had a positive experience overall. Your input is important to us, and we’re committed to making any necessary improvements. Your input helps us improve, and we’ll work on ensuring faster service in the future. We hope to have the chance to serve you even better next time. The service provided to our guests is the primary concern, and feed-back such as yours is always highly appreciated in order for us to continuously strive for excellence and provide the best service at the Iberotel Palace, We really appreciate you taking the time to share your rating and comments with us and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future! Warmest regards, Hossam Mohamed Hotel Manager Iberotel Palace

Dear Valued Guest, Thank you very much for taking the time to share such a detailed review of your recent stay with us. We truly appreciate your thoughtful comments and the time you dedicated to describing both the positive aspects of your holiday and the areas where you believe improvements are needed. Your feedback is extremely valuable to us as it helps us continue improving our services and facilities. First of all, we are delighted to know that many aspects of your stay were enjoyable. It is wonderful to read that you found the beds comfortable and were able to sleep well during your holiday. We are also very pleased that you appreciated the friendliness of our Egyptian team members, including the lady preparing fresh Arabic bread each morning near Ali Baba Restaurant. Your kind greetings from the retired Russian couple will certainly be shared with her and with our restaurant team, who will be very happy to know that their service contributed to your positive experience. We are equally glad to hear that you enjoyed the variety and quality of our cuisine. Our culinary team works hard to provide a wide selection of dishes every day, and it is very rewarding to know that the fresh juices, healthy options, and different choices of meat, fish, and vegetables met your expectations. Your compliments to our chefs will be shared with them with great appreciation. Regarding our entertainment offerings. We understand that guest preferences can vary significantly, and while many of our visitor’s express satisfaction with these experiences, we also value differing opinions as an important source of insight. At our property, we are committed to delivering a well-rounded and high-quality entertainment experience. We carefully select and contract with some of the most talented and professional performers available in Sharm El Sheikh, including singers and show teams who are experienced in entertaining diverse audiences. Our goal is to provide engaging, culturally relevant, and enjoyable programs that complement the resort atmosphere and meet the expectations of our international guests. Despite this, we consistently strive to bring the best of what the region offers to our guests. We are pleased that you had a relaxing experience at the spa and enjoyed the massages, hammam treatments, and beauty services. Your kind words about our spa therapists and about Victoria at the reception are truly appreciated, and we will gladly pass your compliments on to them. Regarding your comment about nationalities, please allow us to kindly clarify that our hotel proudly welcomes guests from all over the world. We are committed to treating every guest with the same respect, care, and hospitality regardless of nationality. All our guests receive the same level of service, attention, and dedication from our team. With regard to the noise you mentioned, we would like to clarify that the hotel is not currently undergoing renovation works. However, from time to time we carry out necessary routine maintenance in certain areas to ensure that our facilities remain safe, comfortable, and maintained according to hotel standards. We sincerely apologize if any maintenance activity caused inconvenience during your stay. We also appreciate your comments regarding room condition, towels, and amenities. Your observations have been shared with our housekeeping and management teams to review these points carefully and ensure that our standards continue to meet guest expectations. Finally, we are very happy to know that the crystal-clear sea and the beauty of the bay made such a memorable impression on you. The natural beauty of this destination is truly special, and we are pleased that you were able to enjoy it during your stay. Thank you once again for your balanced feedback and for sharing your experience after traveling to so many destinations around the world. It would be our pleasure to welcome you back in the future and provide you with an even more enjoyable and comfortable stay. Warmest regards, Hossam Mohamed Hotel Manager Iberotel Palace

Dear Valued Guest, Thank you for taking the time to share such a comprehensive and heartfelt review of your stay with us. We are truly delighted to know that you enjoyed every aspect of your vacation—from the sandy beach and invigorating sea to the variety of dining options and evening entertainment. It is wonderful to hear that our team’s hospitality, attention to detail, and dedication to guest comfort made you feel like a VIP throughout your stay. Your kind recognition of our colleagues, Mamdouh and Osama, is greatly appreciated and will be shared with them as a source of pride and motivation. We are honored that this was your third visit and that you continue to choose us for your holidays. Your loyalty means the world to us, and we look forward to welcoming you back again for another five-star experience. Warmest regards, Hossam Mohamed Hotel Manager Iberotel Palace

Dear Guest, Thank you for taking the time to share your experience with us. We are extremely sorry that we could not meet your expectations, please note that your comments have been passed to concerned department to be taken care of and we were wishing to receive them during the stay to make your holiday better. We look forward to welcoming you soon at Iberotel Palace and we assure you that we will do our best to meet your expectations during your stay if not exceed them. Hossam Mohamed Hotel Manager

Dear Valued Guest, Thank you so much for sharing such a detailed and heartfelt review of your recent stay with us. We are truly delighted to know that your vacation was filled with comfort, relaxation, and memorable experiences. It brings us great joy to hear that you appreciated the warm welcome upon arrival, the early check-in, and the complimentary upgrade. We are glad your room met your expectations and that the little touches—such as the drying rack on the balcony and the attentiveness of our team—added to your comfort. Your kind words about our staff mean the world to us. We take pride in ensuring every guest feels cared for, and it is wonderful to know that their smiles, attentiveness, and even the small gestures like keeping the dining area pleasant made such a positive impression. We are also pleased that you enjoyed the adult-focused entertainment, the delicious variety of food, and above all, our beach—often described as one of the finest in Sharm El-Sheikh. Your appreciation of the privacy, greenery, and beauty of our grounds is deeply rewarding. The fact that you plan to return is the greatest compliment we could receive. We look forward to welcoming you back and creating even more wonderful memories together. With warm regards, Hossam Mohamed Hotel Manager Iberotel Palace

Dear Guest, Good day from Iberotel Palace. Thank you for taking the time to share your feedback with us. We’re delighted to see that you had a positive experience overall. Your input is important to us, and we’re committed to making any necessary improvements. Your input helps us improve, and we’ll work on ensuring faster service in the future. We hope to have the chance to serve you even better next time. The service provided to our guests is the primary concern, and feed-back such as yours is always highly appreciated in order for us to continuously strive for excellence and provide the best service at the Iberotel Palace, We really appreciate you taking the time to share your rating and comments with us and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future! Warmest regards, Hossam Mohamed Hotel Manager Iberotel Palace

Dear Guest, Good day from Iberotel Palace. Thank you for taking the time to share your feedback with us. We’re delighted to see that you had a positive experience overall. Your input is important to us, and we’re committed to making any necessary improvements. Your input helps us improve, and we’ll work on ensuring faster service in the future. We hope to have the chance to serve you even better next time. At Jaz, the health and safety of our guests and staff is our highest priority. All bottled and filtered drinking water is 100% safe - under strict hygiene controls, with regular testing in certified labs by our expert hygiene team and health authorities. It fully complies with World Health Organization standards for potable water. At Jaz you can sip with confidence! We also appreciate your feedback about the beach towel exchange system. We understand that convenience and clarity are important, and we are currently working on improving the process to make it more efficient and guest-friendly — including better communication in-room on how and where to exchange towels easily during your stay. Your comfort and satisfaction are our top priorities, and your feedback helps us to continually improve. We truly hope to have the opportunity to welcome you back and offer you a much more pleasant experience. The service provided to our guests is the primary concern, and feed-back such as yours is always highly appreciated in order for us to continuously strive for excellence and provide the best service at the Iberotel Palace, We really appreciate you taking the time to share your rating and comments with us and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future! Warmest regards, Hossam Mohamed Hotel Manager Iberotel Palace