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Dear Guest, Thank you very much for sharing your detailed feedback following your stay with us in January 2026. We are delighted to know that you enjoyed your holiday at Iberotel Palace and that our team’s hospitality, the quality of our food, and the comfort of our facilities contributed to a memorable experience. We are especially pleased to hear your kind words about our staff, the cozy atmosphere of the main restaurant, the spa services, and the cleanliness of both the hotel and the beach. Your appreciation of our freshly prepared juices, seafood variety, and beach bar offerings is truly rewarding for our team. We also value your constructive comments regarding the quality of local alcoholic beverages. Please rest assured that your feedback has been shared with our management team, as we continuously strive to enhance our offerings and ensure our guests’ satisfaction. It is wonderful to know that you recommend our hotel for a relaxing holiday, and we look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Hossam Mohamed Hotel Manager Iberotel Palace

Уважаемые гости, Благодарим вас за то, что выбрали наш отель для отдыха и нашли время поделиться столь подробным и доброжелательным отзывом. Нам очень приятно узнать, что ваш отдых в январе 2026 года оставил у вас такие положительные впечатления. Мы рады, что вам понравился номер и качество уборки, а также разнообразие питания и свежевыжатые соки. Ваши слова о работе команды ресторана и качестве блюд вдохновляют нас продолжать поддерживать высокий уровень сервиса. Особенно приятно читать ваши впечатления о пляже и заботе персонала – для нас важно, чтобы каждый гость чувствовал внимание и комфорт с первых минут пребывания. Мы также признательны за теплые слова в адрес нашей команды анимации и гест рилейшн, которые стараются сделать отдых гостей интересным и насыщенным. Ваши рекомендации и добрые слова о чаевых для персонала мы ценим не меньше – это действительно мотивирует команду. Мы будем рады вновь приветствовать вас в нашем отеле и подарить еще больше приятных впечатлений от отдыха. С наилучшими пожеланиями, Hossam Mohamed Hotel Manager Iberotel Palace

Dear Valued Guest, Thank you very much for sharing such a delightful and detailed review of your recent stay with us at Iberotel Palace. We are truly honored by your kind words and thrilled to know that your experience was unforgettable from the very first moment of arrival. We are delighted that you enjoyed the warm welcome at reception, the comfort and cleanliness of your room, and the beauty of our beach and sea. It is wonderful to hear that you encountered turtles during your swim – such a magical experience! Your recognition of our colleagues means a great deal to us. Ibrahim Ahmed, Maher Hamed, and Khaled Hafaz will be especially proud to know that their efforts made your stay so memorable. We will gladly share your appreciation with them and ensure their dedication is acknowledged. We are also pleased that you enjoyed the variety and quality of our cuisine, the attentiveness of our security team, and the entertainment programs, including the festive Christmas celebration. Creating joyful moments for our guests is always our greatest reward. On behalf of the entire team, thank you for recommending us to your friends and family. We look forward to welcoming you back for another exceptional stay in Sharm El Sheikh. Warm regards, Hossam Mohamed Hotel Manager Iberotel Palace

Dear Guest, Thank you very much for sharing such a thoughtful and detailed review of your recent stay with us. We are delighted to know that the hotel lived up to your expectations and provided the peace and quiet you were looking for. It is wonderful to hear that our team—from reception to the beach bar and restaurants—made you feel so welcome and cared for. Your kind words about their attentiveness, smiles, and small gestures such as helping with breakfast juices truly mean a lot to us. We take great pride in creating a friendly atmosphere where every guest feels at home. We are also pleased that you enjoyed the beauty of our beach and the smooth sea entry, as well as the efforts of our staff to maintain tidiness and comfort throughout your stay. Knowing that you appreciated the unobtrusive entertainment and tranquil environment reassures us that we are meeting the needs of guests who value relaxation and restful moments. Your recommendation is the highest compliment we could receive, and we are grateful for your recognition of the team’s dedication to ensuring every guest leaves with a smile. We look forward to welcoming you back for another peaceful and memorable stay. Warmest regards, Hossam Mohamed Hotel Manager Iberotel Palace

Dear Guest, Good day from Iberotel Palace. Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job. Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future. Warmest regards, Hossam Mohamed Hotel Manager Iberotel Palace

Dear Guest, Good day from Iberotel Palace. Thank you for taking the time to share your feedback with us. We’re delighted to see that you had a positive experience overall. Your input is important to us, and we’re committed to making any necessary improvements. Your input helps us improve, and we’ll work on ensuring faster service in the future. We hope to have the chance to serve you even better next time. The service provided to our guests is the primary concern, and feed-back such as yours is always highly appreciated in order for us to continuously strive for excellence and provide the best service at the Iberotel Palace, We really appreciate you taking the time to share your rating and comments with us and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future! Warmest regards, Hossam Mohamed Hotel Manager Iberotel Palace

Dear Valued Guest, Thank you for taking the time to share such comprehensive feedback regarding your recent stay with us. We sincerely regret to learn that your experience did not meet your expectations and that your vacation proved disappointing, particularly during such an important time for you as a married couple. Please accept our sincere apologies for the concerns you raised in relation to room condition, housekeeping consistency, food quality, beach cleanliness, service efficiency, and overall guest experience. This is certainly not the level of comfort, hygiene, or service excellence that we aim to provide, and we fully understand how such issues may negatively affect a guest’s stay. We would like to reassure you that the hotel operates under strict hygiene, safety, and quality control procedures. We are subject to regular inspections conducted by both governmental authorities and independent third-party auditors, all of which have consistently confirmed our compliance with established standards. While we have not previously received complaints of a similar nature, your feedback has been treated with the utmost seriousness and has been thoroughly reviewed with the relevant department heads to reinforce monitoring, cleaning routines, and service consistency While we adhere to internationally recognized sanitation and food safety protocols, we regret any distress this may have caused and sincerely hope that you have since fully recovered. Your comments regarding food variety, preparation, and presentation have been shared with our Executive Chef to review, particularly with regard to freshness, preparation methods, and guest dietary expectations. In addition, enhanced spot checks have been implemented across our dining venues. With regard to the beach and public areas, your remarks have been communicated to our Housekeeping and Beach Operations teams to ensure more frequent cleaning, stricter supervision, and improved maintenance throughout the day, It is disappointing to know that we were unable to address your concerns to your satisfaction during your visit. Had we been made aware of certain issues in real time, we would have made every effort to intervene promptly and offer suitable alternatives where possible. We truly value feedback such as yours, as it allows us to identify areas for improvement and ensure that our standards are consistently upheld. Should you consider giving us another opportunity in the future, we would welcome the chance to restore your confidence and provide you with the level of service and care that reflects our commitment to our guests. Thank You Hossam Mohamed Hotel Manager

Dear Guest, Good day from Iberotel Palace. Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you. It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Once again, thank you for your support and for being a part of our community! Warmest regards, Hossam Mohamed Hotel Manager Iberotel Palace

Dear Guest, Good day from Iberotel Palace. Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you. It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Once again, thank you for your support and for being a part of our community! Warmest regards, Hossam Mohamed Hotel Manager Iberotel Palace

Dear Mr. Alexey, Good evening and thank you very much for your wonderful review. We are truly honored that you choose to stay with us every December and consider our hotel your preferred destination among so many places you have visited worldwide. We are delighted to know that you enjoyed the unique beach location, the calm bay, and the daily care taken to maintain the beach. Your kind words about our food and kitchen facilities mean a great deal to our culinary team, and they will be thrilled to hear that their efforts made your stay both enjoyable and comfortable. We are also grateful for your recognition of our staff’s friendliness, attentiveness, and dedication to cleanliness. It is especially rewarding to hear that our team was able to assist you with a smooth room change and that our feedback and monitoring services added positively to your experience. Your special greeting to Mr. Youssef has been shared with him, and he was very happy to receive your regards. We look forward to welcoming you back next year, as always, and to creating another memorable stay for you. Until then, we wish you all the best from Sharm El Sheikh. Warmest regards, Hossam Mohamed Hotel Manager Iberotel Palace