Hello! Are pools heated during winter season?

Dear hotel administration! Me, my wife and our friends are looking for a hotel for a holiday in March 2015. Please, inform us, will it be allowed to fish on our own near Your hotel, outside of the coral reef? Please, send the answer to the e-mail: bilev1956@mail.ru. Best regards, tourist Alexander.

Greetings. I've booked your hotel for 18-23 November. Would like to order transfer. I've sent a request, but got no reply. I need to have a transfer. Could you, please, confirm that somebody will meet me? Thank you

Greetings! We plan to visit your hotel in the first days of March, wanted to ask some things: 1) are pools heated, is it possible to use pools of other hotels? 2)what does the "ultra all inclusive" system mean? why is it different from the "all inclusive"? 3) it is stated, that non-motorized vehicles (windsurfing, catamarans, bicycles) are free for rent. Are there any limitations about time, days or something else? 4) On every wep-page are stated different things. Could you, please, describe the infrastructure of precisely Makadi Garden Azur, and what is available in the neighbouring hotels? Thank you in advance. Best regards, Nina.

Greetings! Please, explain, what does the "ultra all-included" system means? And I haven't understood about the spirits - are there none? or are they until 18:00 too?

Good evening! About my vip card. I would like to clarify when my card will be ready? I filled a form at the check-in 22/10. I'll leave the hotel 10/11 and the card is still not ready. They said to wait longer at the reception. Please, clarify when the card is to be ready. Thank you! My room is 5318, PETROVA ANASTASIIA.

Hello once again. Do you have a booking for us, as we have already paid for the tour to your hotel from 16 to 25 November: RYSJUKOVA NINA IVANOVNA and EFREMCHENKOVA ANTONINA IVANOVNA Thank you in advance

Greetings, will you be able to give is the room before 2p.m, as we will come before noon? Do you have a heated pool? We arrive on 16 November. Thank you in advance. Your future tourists.

Good afternoon, could you, please, inform us, which privileges can we get at your hotel if we have an Azur passport?

good afternoon))) tell us, please, are there teakettles in rooms? and should we expect a mosquito invasion in November?))) we've bought a tour starting on the 7th of November, can't wait to see you. Regards, Svetlana

Good day! Are guests of Makadi Garden Azur Resort able to use Club Azur or Royal Azur infrastructure (restaurant and bar at the beach, gym, evening entertainment)? Is there free wi-fi in lobby? Is there an internet in room provided? I stayed in Club Azur in 2009 and 2010, I have a Azur Preferred passport. Which extra services will be provided for me? I'll come to your hotel 14/11. Please, answer me as soon as it possible.

Hello! Is there a toilet at the beach? Is there a safe box in room (is it free or paid)? is there russian-speaking staff in your hotel?

Здравствуйте, в последних отзывах туристов по отелю говорится, что гостям Makadi Garden Azur Resort уже нельзя пользоваться инфраструктурой Club Azur , в частности, рестораном и баром на пляже, так ли это и дейтвует ли система бронирования ресторанов аля карт ?

Добрый день.Завтра приезжаем к вам и хотелось узнать возможно ли для нас раннее заселение
или иного комплимента/бонуса,, если мы являемся постоянными гостями сети ваших отелей azur.Позапрошлый визит был в октябре 2012 в Amc Azur Hotel 5*нам безумно понравилось, прошлый в
Royal Azur Resort 5* в апреле месяце 2013(конкретные даты не помню) и сейчас с 09.10по22.10.2014 мы находились Pensee Azur Resort Marsa Alam 4*,но нам не предоставили никакую бумагу (паспорт клиентов) от Азур что мы посещали данные отели. Можем ли мы рассчитывать ,что при заезде будут предоставлены скидки/бонусы на дополнительные услуги отеля и карта постоянного гостя ??? Заранее благодарю за ответ.Период отдыха с 22,10 по 10,11.2014 PETROVA ANASTASIIA ,PETROVA ANASTASIA

добрый день! клиенты интересуются Wi-Fi в лобби бесплатно, хороший ли сигнал? т.е. интернет работает быстро? и сколько стоит в номере? спасибо.

Dear colleagues! I would like to thank you for warm greetings for my tourists, who are staying in your hotel for a honeymoon: Kalinkin and Prokhorova. They already gave you the mark of 5+ for all your services, clean rooms, good and fresh food and daily maid service! But thee also told me, that they have to buy fruits at the market, because there are a little fruits in your hotel provided. Could you provide them a little more fruits? Of no, I can pay by myself for that, just tell me where I should transfer money for you to provide them fresh tasty fruits for couple more times. I'm waiting for the response! Thank you very much.

Уважаемые коллеги, в вашем отеле в период с 01.12.2014 по 07.12.2014, заявка 1148438 туроператор Санмар, будут отдыхать туристы MASLOV ANDREI и VORONINA JULIA, туристы-молодожены!!!
просим вас не забыть их поздравить! с уважением Наталия "Турлидер" Казань

Добрый день, возможно размещение в вашем отеле 1 взрослый и 1 ребенок-14лет, туристы очень хотят поехать ваш отель?

Коллега, добрый день!!
У нас произошла не приятная ситуация! Рейс туристов задержали почти на 6 часов! Они расстроены! Летят в первый раз, молодожёны!
Если Вам не сложно, можно организовать им очень хорошую встречу! Хотя бы в номере как то украсить, если есть возможность фрукты им там оставить!
Прилетят они сегодня, 12.10.14 примерно в 20:00 по вашему времени
Прохорова Анастасия и Калинкин Вячеслав!

Hello, dear colleague! My tourists will come to your hotel 12/10 to spend their honeymoon. But they are worried now, because of negative reviews about rooms and food in your hotel. They read that the food is cold and rooms are old dirty. Could you, please, provide them a nice cosy room? And are buses to your beach free or against the charge?
Thank you in advance!