Hello! We stayed in your hotel in April, room 1103. We'll come to your hotel again from 15/10 till 29/10, one of us is a disabled person in a wheelchair, so one of two rooms should be for disabled people, but our operator booked a standard one. Please, confirm, that we'll get a suitable room for our daughter. Olga Kravchenko.

Hello! Please, check reservation and payment for 2 persons, all inclusive, standard room, from 13/10 till 22/10 - Irina Smirnova and Sergey Smirnov, Operator Sanmar. It's our second request, because we still didn't get any response.
My e-mail: sim0404@mail.ru. Thank you in advance, Irina.

Hello! We're going to stay in your hotel from 1/11 till 10/11, 3 adults. We would like to stay in a room with two separated rooms, sea view. Which room types will be good for us? What is the difference between Deluxe Family and Grand Suite?

Hello! I sent to you a request for a booking confirmation three days ago, still no response. Reservation from 16/11 for 14 nights, Sanmar operator. 1 room, reservation number 1086378 GOLUSHKOVA TATIANA MOROZOVA ELENA MOROZOV ALEXANDER, 3 tourists. it'll be our third stay in your hotel

Hello! Is there a balcony in a standard room? Are all the rooms with balconies?

Hello! Is it possible to rent a baby carriage in your hotel or should we take it with us? Thank you!

Hello! We'll stay in Hurghada from 7/11 till 6/12, and we would like to stay in one of your room or apartments, all inclusive system. 4 adults + children of 0-3-12.10 years old. Last year we stayed in your hotel and we liked it very much! What can you suggest us?
Regards, Denis.

Hello! Could you, please, check, whether the room for the name Kriazheva (1 adult and one child, 8 yr. old) is booked? Passport numbers: 73 0417123, 73 0367727.Thank you

Hello! My mother and I will come to your hotel from 26/09 till 4/10. We would like to clarify some questions:
1) Is there free wi-fi in your hotel? If so, where is it provided?
2) About promo "10$ for free internet, fruits and etc.: is 10$ per day or per stay?
3) Which services provided for free?
4) What is included in "All inclusive" system?
5) Is there a shisha corner? Is it free?
6) Is there a free bus to the Hurghada? If so, where and when can we book it?
7) Do you provide an iron, slippers and bathrobes in room?
8) Is water refilled for everyday in the mini-bar?
9) Where can we change our beach towels?

Hello! Would like to confirm a reservation in your hotel. Reservation from 04.10.2014 for 12 nights Tour operator: Tez-tour Number of reserved rooms: 1 Armor number: 952797 IUNKIN DMITRII IUNKINA NATALIA

Good afternoon! Our big company of 11 people is arriving at Your hotel on November, 15th, could you check our booking, please))) For 14 days ANDRIANOV NIKOLAI, 16.12.1974, passport 64 5512507 BALMASOVA ANNА, 30.12.1978, passport 64 1754205 TROFIMOVA OXANA 11.01.1978 70 5138488 TROFIMOV MIKHAIL 09.03.1976 64 7287742 TROFIMOV TIMOFEI 24.09.2013 64 7287742 and some friends for 11 days ZUBAREV DMITRII 14.09.1974 ZUBAREVA MARIIA 24.11.1973 ZUBAREV VALERII 14.09.2003 ELANSKII MIKHAIL 03.02.1977 64 3783425 ELANSKAIA SVETLANA 19.11.1976 64 3783426 ELANSKII EGOR 14.12.2005 64 3783425 thank you!

Hello! Because of total bankrupts of tour operators in Russia I wanted to book rooms in your hotel on booking.com. But all rooms in your hotel are always booked, as well as on your website there are no available rooms ever. We would like to book and pay for a room by ourselves (to have guarantee), but it's impossible!
We stayed in your hotel in December last year, and your hotel wasn't full, but on booking.com there were no available rooms, I checked it. And we had to buy tours in TezTour.
Please, check information, that you provide for booking websites, because online booking is impossible!
Regards, your regular client!

Hello! Can you tell me which room is booked for Perov Igor, Meteleva Marina? From 28/09 till 9/10, voucher 1109504, operator - Sunmar. Is room prepaid? Thank you!

Hello! We'll come to your hotel 15/11 for 2 weeks, 11 persons. How much does a transfer from the airport to the hotel cost?

Hello! We'll come to your hotel in the end of October - two couples, and we'll celebrate two birthdays in your hotel. How do you congratulate your guests for birthdays? I read in review, that beer is for extra charge, is it true? Can we have a late check-out to use all the infrastructure till the evening at the departure day? Thank you!

Hello! Please, check my reservation: from 19/10 till 29/10 for 10 nights, LYZHENKOVA YULIA, LYZHENKOV DENIS, LYZHENKOV DMITRY, KHANZHINA OLGA, KHANZHIN ALEKSEI, KHANZHINA KSENIA. Operator - Coral travel. Thank you!

Hello! How much does windsurfing cost at the beach? Thank you!

Здравствуйте. Прошу Вас проверить бронь с 16.11.2014 на 8 дней Шале Chursina Evgeniya, Chursin Victor, Chursina Victoria от Sunmar

Добрый день!
Планирую посетить Ваш отель на Новый год!
За что надо платить еще при покупки у туроператора(Ладис Тур) тура AL

Добрый день! Планируем с мужем отпуск в Вашем отеле с 05.10 до 12.10. Хотелось бы узнать некоторые моменты:
1. Есть ли бесплатный Wi-Fi в отеле? Если да, то где?
2. Какие услуги являются бесплатными?
3. Что входит в систему "Все включено"?
4. Можно ли посещать рестораны по системе "Все включено" (бесплатно)?
5. Можно ли в течении дня где то перекусить? Где?
6. Есть ли кальянная? Входит ли в бесплатные услуги?
7. Есть ли бесплатный автобус в Хургаду? Если да, то где и когда можно записаться?
8. Есть ли в номерах утюг, фен, мини-бар, халаты, тапочки. банные принадлежности?
9. Пополняется ли мини-бар бесплатной водой ежедневно?
10. Есть ли в номерах чайник, чай, кофе?
11. Где меняются пляжные полотенца?
Так же хотелось бы получить подробное описание номеров категории "Делюкс" .

Заранее спасибо!