Hello! Are there superior rooms in your hotel for 3 adults and 1 child of 2 years old? We don't want to stay in a family room, because they are in the old building. We would like to stay in a new superior room. And while searching we can see only family rooms in your hotel.

Good afternoon! Is there wi-fi in your hotel?

Hello! We would like to buy a tour for 2 adults and 1 child of 5 years old. What type of bed is provided for a child in a superior room? Is there a sofa-bed in each superior room, on which our child can sleep for free (without extra bed)? We'll buy a tour directly, without tour operator. Do you provide transfer from and to the airport? How much does it cost?

Hello! Are there live music shows in the evening? How often?

Good afternoon! We booked saver rooms for 2 weeks in December. Please, tell me, what kind of rooms are those, is there a balcony? Are there restaurants and bars opened in Residence during winter? And please, send me a hotel map to my e-mail: palagina.elypaly64@yandex.ru . Thank you in advance!

Hello! Our tourists came to your hotel today, according to their voucher - family room. They complain for a terrible room. Reservation number 635526432. Manager of the reception offered a better room for extra 20 euro per night. Why can't you provide a comfortable room of their category as it said on your web-site? Or you provide terrible family rooms on purpose to get extra money? Please, solve this problem! Hope for your understanding!

Good afternoon! It's not quite clear about wi-fi in your hotel: is it free or paid. Please, tell me about that.

Hello! Are there superior rooms in the main building for 3 adults?

Good afternoon! We're going to your hotel, because we already've been there. We'll come with our family: me, my wife, a child of 2 years old and wife's mother. We're looking for a family room with 2 rooms or two separate rooms. I like superior rooms in buildings around the main pool. I know you have only suites with two rooms. I don't like far from the sea villas and buildings, so we don't want to stay in them. So we would like to stay in villas marked A, B, C, D and etc. What's provided in those villas? Are there two-rooms family rooms situated? What should we have in voucher to stay in such a room? What is SUPERIOR FAMILY ROOM? Or should we order two different tours? Thank you!

Good afternoon! We'll come to your hotel tomorrow (23/09) for the second time. Please, confirm our reservation. KURNIKOVA VIKTORIIA and IVASHKINA YULIIA.

Good afternoon! We consider staying in your hotel in December. Are there heated pools in your hotel? If so, what is the temperature in them? Are there water slides for adults in your hotel and are they also heated? Is it windy in December? Thank you in advance for the response.

Hello! What is the difference between Single Saver and Saver Room? What is about internet in your hotel?

I rented all the equipment in diving center because I don't have anything on my own. I left the bay on the left side, entered the flow and hardly got back and got scared. So I never swam there again. But in the bay it's beautiful and calm to swim. So you can rent equipment, use it and enjoy the nature.

Hello! I would like to get a detailed information about free rent of snorkeling equipment (mask, tube and flippers). And do not hide your answer, because we can't get it this way.

Hello! I'm going to stay in your hotel for the second time. Last time I stayed in your hotel with my friend in March 2013, and manager of the front desk told us that we're first tourists from our tour operator. And now they booked your hotel only after our request, so it seems like we're the only tourists from Kazakhstan. Our family booked a superior room for Bibikova Natalya, Bibikov Alexandr, Bibikov Alexandr, Konysheva Anastassiya, Konysheva Sofiya. Please, provide us a 2+1 room at the ground floor in the 3000 building with a view to the Reef Oasis hotel. I have troubles with legs and back, that's why I'm avoiding stairs, but I swim well. My friend Bendyukova Nina will also stay in your hotel with her grandson and friend. We'll be very grateful if you provide us close to each other rooms. Thank you in advance, Natalia Bibikova.

Good afternoon! We're going to stay in your hotel from 6/10, for the 4th time. Last time we stayed in April. We booked a superior room, Tipikin I.,Tipikina T., Shamarin Y. Please, provide us a room at the 3rd floor. We'll be very grateful!

Hello! I'll come to your hotel 8/09. A Back side room is booked for Kekina Elena. Could you provide me a room at the second floor with a balcony, because I smoke? Thank you in advance! Wish you and all your colleagues to have a good day! Regards, Elena.

Good evening! We'll come to your hotel 14/08, Rogova Mariia and Rogov Andrei. We would like to clarify about that water in single saver rooms. If it's not provided, is it possible to take bottled water in lobby bar? Or is it provided only against the charge? We'll be very grateful for your response. Please, provide us a room without damp in it because our son is asthmatic. Thank you for your understanding! Wish you to have a lot of happy clients!

Good evening! What are single saver rooms look like?

Good afternoon! We would like to thank you for everything that you do for our tourists! Again we chose Sharm-el-Shaikh for our vacation. A lot our friends stayed in your hotel and liked it very much. We decided to try it by ourselves. Arrival 8/08/2015, 2 families of 4 persons (3 adults + 1 child). We booked 2 family rooms. Please, provide us rooms at the second floor in the most amazing sea view rooms close to each other! We'll be very grateful! We hope for your hospitality and we'll be glad to come to your hotel again! See you soon! Regards, Leontyuk and Vasiliev.