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Dear Max, Warm greetings from Rixos Radamis Sharm El Sheikh! Thank you for your wonderful recommendation and for sharing such lovely feedback about your stay with us. We are delighted to know that you enjoyed our beautiful surroundings, comfortable accommodation, diverse culinary offerings, pools, beach, and entertainment facilities. Your kind words regarding our team's hospitality and attentive service are truly appreciated. We are especially pleased that our commitment to creating memorable experiences contributed to making your holiday so enjoyable. It was a pleasure to have you with us, and we look forward to welcoming you back to Rixos Radamis Sharm El Sheikh for another exceptional and memorable stay. Kind regards, Rixos Radamis Sharm El Sheikh Team

Dear Marina, Warm greetings from Rixos Radamis Sharm El Sheikh! Thank you for choosing our hotel for your holiday and for recommending us to other travelers. We are delighted to know that you enjoyed your stay as a couple and truly appreciate your kind feedback. We look forward to welcoming you back for another memorable stay! Best regards, Rixos Radamis Sharm El Sheikh Team

Dear Valued Guest, Warm greetings from Rixos Radamis Sharm El Sheikh! Thank you for your kind recommendation. We are delighted to know that you enjoyed your stay with your friends in September and had a pleasant experience with us. Your appreciation means a lot to our team, and we look forward to welcoming you back for another enjoyable stay. Best regards, Rixos Radamis Sharm El Sheikh Team

Dear Mr. Dmitrii, Warm greetings from Rixos Radamis Sharm El Sheikh. Thank you for taking the time to share your detailed feedback during your current stay with us. We are pleased to know that you have been enjoying the quality and variety of our food, the cleanliness and comfort of your room, and the peaceful atmosphere and proximity to the sea at Beach Side. At the same time, we sincerely regret that the service experience did not meet your expectations. We are particularly concerned by your comments regarding the level of attention received at our bars and beach café, as well as your experience at the reception. Our service standards are intended to provide the same level of care and attentiveness to all our guests, regardless of their nationality or preferred language, and we take your observations seriously. We are also sorry for the inconvenience regarding your beverage order at the beach. Such an experience understandably falls short of the attentive service we aim to provide, and your comments have been shared with the relevant Food & Beverage management team for review and follow-up. As you are still staying with us, we would genuinely appreciate the opportunity to address your concerns during your stay rather than only after your departure. Our Guest Relations Team remains available to assist you and ensure that any concerns are followed up with the respective departments. We value your positive comments regarding our cuisine, room standards, and resort surroundings, while equally taking your service-related feedback as an important opportunity to improve the consistency of the guest experience. We hope that the remainder of your stay will be more reflective of the level of hospitality we strive to provide and that you will leave with a more positive overall impression of Rixos Radamis. Best regards, Rixos Radamis Sharm El Sheikh Team

Dear Mr. Mikhail, Warm greetings from Rixos Radamis Sharm El Sheikh. Thank you for returning to Rixos Radamis and for taking the time to share such detailed feedback comparing your recent experience with your previous stay. We are pleased to know that you appreciated the expanded resort area, the new and renovated rooms at Radamis Beach, housekeeping standards, and the significant improvement you experienced in the food quality and variety. At the same time, we are sincerely sorry that several details during your stay affected your overall impression. We have noted your comments regarding restaurant service, table amenities, the condition around the Sapphire restaurant, pool and water park arrangements, guest communication, and the availability of certain facilities. Your observations have been shared with the respective departments for review and necessary follow-up. Regarding your experience while unwell, we particularly regret that the handling of your a la carte reservation did not provide the flexibility and support you expected at that moment. We understand that being asked to choose between attending a reservation while unwell or losing the booking was frustrating, and your feedback has been noted for further review of the process. We are also sorry for the inconvenience caused by the inconsistent information you received regarding the swimming pool, as well as the communication difficulties you experienced. Clear and consistent communication is an important part of the guest experience, and we will share your comments with the relevant teams. Concerning your comments about beverages, we would like to assure you that our Food & Beverage operation follows established standards regarding the products served within our all-inclusive concept. Nevertheless, we regret that the service and beverage experience did not meet your expectations and have noted your specific observations for management review. We also acknowledge your comments regarding the availability of amenities and small details that you felt had changed since your previous visit. We understand that these details can have a significant impact on the overall perception of service, particularly for returning guests who have experienced the resort before. Your feedback is valuable, especially as a returning guest, and we regret that your recent stay did not reflect the level of experience you remembered from your previous visit. We hope that the positive aspects you highlighted will remain part of your memories of Rixos Radamis, and we appreciate your comments as an opportunity for us to further improve. Best regards, Rixos Radamis Sharm El Sheikh Team

Dear Alexey, Warm greetings from Rixos Radamis Sharm El Sheikh. Thank you for taking the time to share such detailed feedback about your stay with us. We are pleased to know that you enjoyed our spacious resort, Beach Side location, sea views, room, and your experience at Salt A la Carte Restaurant. Your kind words regarding the service, presentation, and quality of the dishes are sincerely appreciated. At the same time, we regret that several aspects of your experience did not meet the expectations associated with a premium resort. We understand your concerns regarding the high occupancy levels, queues at the main restaurants, availability and condition of beach sun loungers, towels, and umbrellas. Your observations have been noted and will be shared with the respective departments for review and improvement. Regarding our dining experience, we are sorry that your visit to the Indian restaurant did not meet your expectations in terms of menu presentation, service, and food quality. We also regret that your experience with cocktails was inconsistent. Our beverage standards and recipes are established to ensure consistency, and your comments will be addressed with the relevant Food & Beverage team. We also acknowledge your feedback regarding the entertainment programme and understand that you were expecting a more diverse evening experience. Our entertainment offering includes a range of daytime and evening activities, and we will nevertheless share your observations with the Recreation team as valuable input for future planning. We appreciate your feedback, both positive and critical, as it gives us an opportunity to review the guest experience from different perspectives. We sincerely hope that the positive aspects of your stay will remain memorable, and that we will have the opportunity to provide you with a more satisfying experience in the future. Best regards, Rixos Radamis Sharm El Sheikh Team

Dear Nastya, Warm greetings from Rixos Radamis Sharm El Sheikh! Thank you for sharing your feedback regarding your family stay with us in September 2026. We are sorry to learn that your experience did not meet your expectations. We value all guest feedback and would appreciate the opportunity to better understand your concerns and review them with the relevant teams. We hope to have the opportunity to provide you with a more enjoyable experience in the future. Best regards, Rixos Radamis Sharm El Sheikh Team