Hello! What is the kids club like? Can we leave there children to play at least for an hour?

hello! we would like to stay in your hotel from the last week of May for 3 weeks with children. Are reconstraction works in pools finished? When you'll start cooking fried potatoes? Almost in every hotel there is fried potatoes, and it is a great option for mothers with children, beacause it is really hard to feed children.

Why don't you show negative reviews about your hotel? People deserve to know the truth about your food and rooms.

Hello! We're going to stay in your hotel with two children of 1,5 and 3 years old. Do you have children chairs, children cots and children menu? Thank you in advance!

Hello! We're arriving to your hotel in April. Are there children pools and a water slides?

Hello! Do you have wi-fi? How much does it cost?

Hello! Tell us please how do you congratulate guests at their birthday?

Hello! How do you congratulate guests with there birthday?

Is an air-conditioning system working now?

Our family (6 persons) is arriving the December 27th. Please, recommend to us a comfort accommodation option: a marrieds of 75 years old in one room, and 2 adults and 2 kids (10 and 3 years old) in the other one.
What do you can suggest?

Good day!
I need your help, you are my last hope! Read my post please, this is very important, I'm asking you!
I have stayed at your hotel in October (from 15th till 26). I reealy liked your hotel, i'll come back again!
I'm asking you to help me find a man, who lived in your hotel at the same period of time. He really helped me, he protected me, but he got phisical abuse from bullies. He helped me, but i didn't have time to thank him for that! I know that he was from Czech Republic with his friends (6 or 7 persons), one of them name is Martin. I remember that they lived above reseption (Old Sigal). This is everything what i know about these men. They left about October the 20.
My name is Olga Hrapkova, i lived in 184 room. You can check information about me.
I ask you not to turn away, i belive that there are good people in this world. I need any information about them, names, town, e-mails, anything!
Please, help me.
Thank you in advance.
My e-mail: o.hrapkova@mail.ru

In which building is situated a standard room? Can we stay in the new building, and how does it called?
Which restaurants can we use if we stay in standard room?

Hello! I would like to know, at what time we can occupy the room, and what time we should leave?

Is there a heated swimming pool in your hotel?

Good afternoon! We have the following situation: i'm the travel agent (begginer). Contracts signed with Anex Tour and Pegas Touristic.
My friends and I would like to stay at your hotel at New Year's holydays from 26th of December to 8th of January. But it seems to me that we're late. As far as I understand Anex tour already sold out, am I right? In which travel agencies we can also book your hotel? Pegas doesn't have it. And we don't have much time.
Maybe you can advice something. Thank you.
Timofey Kuznetsov.

Dear colleagues, we have a question! A family of 2 adults + 1 child 5 years old. What about accommodation in the standart room? Will they have a double bed for a couple and an extra bed for child? And if the water slides will work at the period from 9th for 7 nights.

I really love your hotel. I was there twice as a tourist (2008 and 2009). And i worked there at the beach in 2009 (safari) and in 2011 (Aquacenter).
I've booked tour from December the 11th for 11 nights. I would like to stay in the room with one king-sized bed, NOT at the SeaGull premium, is that possible?
There is a note about bed in my reservation, but i didn't mention the building.

Hello, what is the difference between premium room and standart?

Hello! I sent my complaint to a travel agent, I would like to know how is the situation with the tour guides of Biblioglobus! In September of this year we with a friend stayed in your hotel and the our stay was marred by the bed attitude to us and guides the work of Olga and Magdy! Blackmailed by buying their vouchers for excursions, not wish to register our return tickets, but when we came to them with a problem in the room, Olga advised to ask the cleaner! The cleaner does not understand Russian! I demand the dismissal of Olga and Magdy! And I want to ask, how can I get a discount to the hotel during the second came? Thanx, My email ame-80@mail.ru

Hello, wanted to know if we could book a double room with a balcony. We arrive a 01.12.2012 for 13 nights – we are in Premium Room.