Dear colleagues. For the past two weeks you did not answer my letters. How can I contact the hotel representative who speaks Russian? Her name is Anastasia. We talked to her personally in Vietnam at your hotel, but contact was lost. It is important that tourists were provided a room with a sea view

Good day! Please, check is there a reconstruction nearby the hotel? In the Internet found information that there are barge near the hotel villas, that wash the sand, please clarify the situation at the moment.

Good day, I booked the tourists from 01.11 till 14.11 in Vinpearl Nha Trang Bay Resort & Villas, accommodation Pool Villa Three Bedrooms / 5ADL + INF (0) FB, tourists BELIAEV KONSTANTIN, ARKHIPOVA LIUDMILA, BELIAEVA OLGA and three children, including one infante. Is it possible to send the location of the villa? and tourists would very much like a villa overlooking the sea, is it possible? And is there a private transfer from the hotel for those guests? The answer can be sent to my mail lyubov.tankeeva@mail.ru

Good afternoon. Tell me, is there any cutlery at villas (forks, spoons, plates, etc)?

Good afternoon. As company we are going to your hotel in late October (6 adults and 2 children) in connection with the questions: - Do some villas have their own pool?
- An entrance to the villa is separate for each room or there is one entrance for everyone (how many keys are for guests?)
- Does each bedroom has a separate WC, or one for all?
- Are there any discounts for the villas guests?
- What is the average cost for dinners if we take BB?
- Are cable car and boats free or not?
- Can we pay for dinners and tickets to the park on the site?
- Is there a shuttle service from the airport to the hotel and where can I order? Before that repeatedly rested on full-board system, for the first time booked themselves the hotel for breakfast, in this regard there are so many questions. Thanks in advance for your answers. Lyudmila

Good afternoon. Tell me, if we will be paid only breakfast (BB), can we enjoy the amusement park, or need to buy a separate ticket?

Hello! Our customers are interested in your accomodation, consider it for vacation from 23d of June. Please, clarify, whether the repair of water park is completed, or whether it will be completed by the arrival of tourists? Are there any construction work in the immediate vicinity of the hotel and how much they interfere with the guests. Thank you!

Hello! Please, tell me, when a water park starts working? As well as a fun park?

Good afternoon! Please, clarify, whether there is English speaking staff at the Vinpearl Nha Trang Bay Resort & Villas? If so, in what department: reservations department or other?

Hello! We'll come to your hotel in August 2016. Can we visit Sea Garden в отеле Resort Nha Trang? We did it last year, but this year the hotel is closed for reconstruction.

Hello! We're going to stay in your hotel from 20/06. When the waterpark will be reconstructed? I've read that some of the slides are closed now. We don't want to stay in your hotel during the reconstruction works. Thank you very much!

Good afternoon! Is there a baby club in your hotel? are there animators who work with children? Children of which age are acceptable?

Hello! 1) I've read in reviews, that it's forbidden to take alcohol drinks to your island, is it true? If I buy alcohol in Duty Free in Russia, will I be able to bring it to the hotel? Are there any rules about that? 2) Also I've read that your hotel provides free private transfer, but it's not widely advertised. Do you provide personal transfer?

Здравствуйте! С женой планируем посетить Ваш отель, ориентировочно 15мая, второй раз. Первый раз были в Vinpearl Resort, очень понравилось, но к нашему сожалению узнали, что он будет закрыт. Скажите, будет ли доступ на территорию отеля Vinpearl Resort для прогулок, на время его реновации? Какие територии парка развлечений будут закрыты?

Good afternoon! We'll come to your hotel to swim with a child in the sea. Is there anything biting in the sea? We would like to swim all the time. Can we pay for lunch and dinner in the hotel if we book BB system? Thank you!

ƒ Добрый день, прошу выслать prices Vincharm Spa

Hello! Can we buy a ticket to the amusement park in your hotel or should we go to the ticket office? Is it possible to pay for dinner for 2-3 days?

Здравствуйте, скажите в вашем отеле есть анимация? Есть ли пляжный волейбол?

Здравствуйте, собираемся в Ваш отель 5 апреля, 2 B/ROOM POOL VILLA, завтрак
подскажите ,
-каких размеров частный бассейн,
-далеко ли от пляжа расположены данные номера
-возможно ли в отеле купить билет на посещение парка аттракцион или нужно будет выезжать в кассу
-возможно ли в отеле оплатить ужин на 2-3 дня

Please, answer my question! Our tourists with 2 children will come to your hotel 13/01. Is it possible to order a private transfer from and to the airport?